Online Giving FAQ

Do I need an account to give online?


No, you do not need to create an account to give online. However, if you’d like to make giving online even easier and have the opportunity to take advantage of features such as being able to securely store your payment method (so you don’t have to retype it out each time), Setup / cancel a recurring donation or see your giving history, you will need to create a FREE tithe.ly account. What is tithe.ly? tithe.ly is our giving platform that allows you to give online, track your giving history & schedule recurring gifts using your credit/debit card or bank account (ACH). Create a tithe.ly account here →




How can I set up & schedule recurring donations?


Setting up a recurring donation is easy! First you’ll need to make sure you have created a FREE tithe.ly account. You can login to your account by clicking the "login/signup" tab located in top right section of our online giving form that appears after clicking "Give Now" located above, or you can login/signup here. Login/Create my tithe.ly account→ Once you have a Tithe.ly account you'll be able to schedule recurring gifts in a few clicks. When giving your next gift, simply turn on the "Setup automated giving" option (see below) and select your preferred giving schedule. Your recurring giving options are: Every week Every 2 weeks Every month 1st and 15th That's it! Your now setup.




How to cancel or change a scheduled recurring gift?


Fortunately, when you start a recurring gift schedule you aren't stuck with it. We know that things change and there may be the need to modify, pause, or cancel your recurring schedule. In order to change your recurring gift amount, fund designation, or schedule you will need to cancel your existing recurring gift and then setup a new recurring gift. You can cancel your current gift by heading to your tithe.ly account and clicking on the "Recurring Giving" tab from the menu or the "Automated" button from the home screen. From here just click the red trash can next to the gift you wish to cancel. Once you’ve canceled your current recurring gift you can now set up a new gift with a new amount and schedule.




How can I track my giving history?


One of the great benefits of giving online is the ability to view and track your giving history. Not only will we send you a recipe via email when you give, but you can view your detailed giving history at any time. To view your giving history first login to your tithe.ly account by clicking here. Next, simply click on the “recent giving" tab from the menu to view your history.




What is the cover the fees option when giving?


While giving online is 100% FREE, the actual amount we receive is slightly less than that of the total amount you give. This deduction is used to pay for the system to offer you the convenience to give online. By opting to “cover the fees” you are choosing to pay an optional additional amount on top of your donation so we receive the full amount you want us to receive. For example: Let's use a gift of $75 on a VISA card. If you chose to not to cover the fees, you would be charged $75 and we would receive a deposit of $72.53 ($75 - $2.48 (2.9% + $0.30). If you chose to cover the fees, you would be charged $77.55 and we would receive a deposit of $75 ($77.55 - $2.55 (2.9% + $0.30).




Is online giving secure?


Yes! All transactions are transmitted using 256 Bit TSL/SSL and card data only touches Level 1 PCI-DSS compliant systems. Card details are tokenized, stored, and encrypted on industrial grade servers. The security is on par with leading financial services and banking institutions.





Text Giving FAQ

Am I still able to designate my donations when I give?


Absolutely! Simply text “amount + designation” Ie. “50 tithe” or “100 building” to designate your gift to a specific fund. Our funds are, Tithe Building




How can I schedule a recurring gift with Text Giving?


Simply text “amount + designation + scheduled choice” Ie. “75 tithe weekly” to set up and schedule a recurring gift via Text.




How do I cancel or change a scheduled recurring gift?


Fortunately, when you start a recurring gift schedule you aren't stuck with it. We know that things change and there may be the need to modify, pause, or cancel your recurring schedule. In order to change your recurring gift amount, fund designation, or schedule you will need to cancel your existing recurring gift and then setup a new recurring gift. You can cancel your current gift by heading to your tithe.ly account and clicking on the "Recurring Giving" tab from the menu or the "Automated" button from the home screen. From here just click the red trash can next to the gift you wish to cancel. Once you’ve canceled your current recurring gift you can now set up a new gift with a new amount and schedule. Login to my tithe.ly account →




Can I track my giving history?


One of the added features of Text Giving is the ability to view and track your giving history. Not only will we send you a receipt via email when you give, but you can view your detailed giving history at any time. To view your giving history, first login to your tithe.ly account by clicking here. Next, simply click on the “recent giving" tab from the menu to view your history.




I made a mistake. Am I able to get a refund?


Of course! Simply text “refund” to the same number you made your donation and your last donation amount will be refunded.




Is Text Giving secure?


Yes! All transactions are transmitted using 256 Bit TSL/SSL and card data only touches Level 1 PCI-DSS compliant systems. Card details are tokenized, stored, and encrypted on industrial grade servers. The security is on par with leading financial services and banking institutions.